Track and manage research participants with contacts

The people database is now Contacts—and it’s more than just a name change. With AI summaries for contacts, we’ve made it easier to stay on top of your customer insights, and by bringing contact cards to the sidebar, you can understand more about your participants without needing to navigate away from your data.

Keeping track of what each individual has shared—their opinions, pain points, and key takeaways—can quickly become overwhelming as your repository of calls, feedback, research, and support tickets grows. With AI summaries in Contacts, you get an instant snapshot of what matters most, without needing to comb through individual data points.

You’ll find Contacts under ☰ More within the global navigation sidebar. Here, you can trace users back to projects and view summaries that provide essential context. By attributing data to contacts, you can better track how individuals are helping your team make more informed product decisions.