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Contents
Who can use this integration
👤 Available on Professional and Enterprise plans
Overview
Automatically import Zendesk tickets into channels in real time, where they'll be automatically analyzed and classified into themes, allowing you to track trends over time.
How it works
Connect Zendesk as a source to a channel in Dovetail, and new tickets will begin to automatically sync in real-time, where they'll be classified into existing or new themes.
When setting up the connection, you'll have the option to select specific inboxes to sync tickets from, and you can also select how far back you'd like to import existing data from.
Configure your Zendesk connection
After creating a new channel, select
Zendeskfrom the 'Connect data source' modalAccept the required permissions that Dovetail requires
Select the inboxes you wish to sync tickets from and how far back you'd like to import existing data from
Connect and authorize data source
To connect an external data source, you'll need access to it to authorize the specific permissions that Dovetail requires. If you don't have the correct level of access and are unable to authorize, you'll need to reach out to an internal team that can provide you with the correct access.
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