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Contributors

Jean Kaluza

UX Researcher & Product Consultant

Experience

Jean has a wealth of experience in the digital space, spanning over a decade. She has collaborated with enterprises and startups, with one having been acquired for $36 million. Jean's approach revolves around Design Thinking, which not only caters to the needs of users but also takes into consideration available resources and the bottom line. This approach ensures that teams and processes remain efficient and focused.

Jean has successfully led product teams and played a key role in implementing streamlined product processes across multiple companies. Particularly noteworthy are the projects initially featured on Code School, which continue to be a central feature for Pluralsight.

Professional achievements

  • Led Product at Code School

  • Head of Product for StackPath

  • Innovation & Experience Designer at Walt Disney

  • Founder & Researcher at Product Shift

  • In-demand speaker for tech events since 2016, speaking on topics from Design Thinking to the UX of animation

IOT case study

ZenSpace is an IoT Startup in Silicon Valley. Their pods were manually reserved, but bookings only successfully happened with assistance. Users were completely missing the tablet on the pod's side and reached directly for the door handle. I proposed, designed, and product-managed the implementation of the centralized kiosk. There was additional functionality that managed the lights, lock, and fan within the pods as well.

Disney case study

I had the profound privilege of working as an Innovation & Experience Designer with Walt Disney Parks & Resorts Technology. We leveraged a heavily regulated Pattern Library while being directed by specific business requirements. We designed internal applications for our fellow cast members. After ideation sessions and light ethnographic research, using Axure created complex prototypes and delivered in-depth documentation to the development teams. The solution was so effective that teams as far as California reached out to join and work with us.

You can find Jean on the web at The Product Shift or via her LinkedIn profile.

Skills and expertise
Patient experienceResearch methodsProduct developmentUser experience (UX)Employee experienceSurveysMarket researchCustomer research

About our editorial process

At Dovetail, our mission is to create and share trustworthy content that helps everyone improve the quality of everything. No complicated jargon or industry terminology. No content written by AI-powered robots. Just what you need to know when you need to know it. And most importantly, every word is checked by an expert before it’s published.

Our independent authors and reviewers include experienced UX researchers, product designers, market researchers, survey specialists, product managers, and more. You can be confident what you read here is relevant, accurate, and high quality.

Articles written by Jean
How to design better user experiences for physicians

Last updated 25 November 2023

Articles reviewed by Jean
What is critical thinking?

Last updated 21 August 2023

What is quantitative data?

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What is cognitive bias?

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How AI can transform product management

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User interface design 101: updated guide

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What does a product designer do?

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12 survey question types with examples

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What are actionable insights?

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What is skeuomorphism?

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What is quality management?

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What is a product life cycle?

Last updated 3 April 2024

What is internal validity?

Last updated 7 February 2023

What is a product mix?

Last updated 10 June 2023

Best 9 user research methods for 2023

Last updated 31 January 2023

What is within-subjects study design?

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Hamburger menu design 101

Last updated 20 March 2023

What is the SCAMPER method?

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Design process 101: How to get started

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10 best UX design bootcamps for 2024

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Guide to generative UX research

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Journey mapping in UX design

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A guide to using AI in UX research

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Top usability testing tools in 2024

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Design system: Ultimate guide with examples

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Complete guide to AI in UX design

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How to find and fix customer pain points

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Five steps to create your customer persona

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A quick guide to enterprise UI design

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Using broad questions in research

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An overview of deductive reasoning

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A guide to focus group interviews

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Types of qualitative research designs

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A guide to human-centered design

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Lean UX 101: what you need to know

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Tooltips: The ultimate guide

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UI designer: 10 facts about the job

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The complete guide to stakeholder mapping

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Top interview methods for research

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